Terms and Conditions / Info
Floury Hands Sugar Art Studio – Leiden
Druckerstraat 1a, 2312VB Leiden
registered since October 2017
Floury Hands is a one person business (eenmanszaak) operating from home. Visit for pick up or cake tasting is only possible by appointment.
Please keep in mind that I use all allergens in my kitchen, therefore cross-contamination is possible. I recommend going specifically to an allergen-free bakery if you have serious allergies.
Nut-free options: cakes, cupcakes, cookies
Gluten-free options: cakes, cupcakes, macarons
Dairy free options: cupcakes, macarons
Egg free options: –
Sugar free options: cupcakes
Every order is different, therefore there are no “catalogue” prices. Prices always depend on flavour, design and size. Please always message me to get a quote.
There is a minimum order amount for all kind of sweets.
Cake: minimum 12 slices
Cupcakes: minimum 12 cupcakes
Mini cupcakes: minimum 24 cupcakes
Macarons: minimum 12 macarons
Cookies: minimum 24 cookies
Birthday cakes/orders: full payment is required within 4 days of receiving your invoice. 20% of this amount is a non-refundable deposit.
Special cakes, bigger orders and wedding cakes/orders: first payment is required within 7 days of receiving your invoice. The first invoice you get is non-refundable deposit, it is 20% of the total price. The second payment is required no later than 14 days prior to the event.
Payment is possible only via transfer. In some specific cases I accept last minute payments (cash or card).
You will find the bank details on the invoice sent to you by email.
20% of the full amount is a non-refundable deposit.
4 days prior to the event date – 80% refund of the full amount.
2 days prior to the event date – 50% refund of the full amount. Less than 2 full days prior to the event date – no refund can be offered.
Special cakes, bigger orders and wedding cakes/orders:
Cancellation before 14 days prior to the event – deposit is non-refundable, but any other prior payments will be refunded
In case of cancellation within 14 days prior to the event, a refund is no longer possible.
Moving your date is only possible if I am available for your new date. If we cannot move your date, than you are required to cancel your order.
In case Floury Hands has to cancel your order for any particular reason due to health, family or other situations, a full refund will be provided and I will do my best to find another baker for your party.
To arrange a pick-up, please contact me regarding the exact date/time. The address is Druckerstraat 1a, 2312VB Leiden (on the corner). Please keep in mind that this is my private home. I am not there all the time and, when I am, my baby may be having a nap (I will leave a note on the door if this is the case). 😉
To pick up your order, you can pull up on the pavement in front of our house. If you are coming for a longer appointment (eg. a wedding cake tasting), you can park on the Oude Vest (paid parking, except Sundays before 12:00).
Driving with a cake or cupcakes: I secure all my cakes for transportation, but please follow these instructions. Do not place the cake on a seat or give the cake to someone to hold. Place the cake either on the floor in front of the seats or in the boot to ensure the cake is on a flat surface. Please drive carefully. No sudden braking or fast turns. If anything should happen to the cake during delivery, please message me immediately with photos, so that we can find a solution for fixing it.
Please do not pick up your order by bike or bakfiets, as I cannot take responsibility for any issues that may occur during transportation.
Delivery is possible for an additional price.
Birthday cakes/orders: €10 + €0,6/km
Special cakes, bigger orders and wedding cakes/orders: €15 + €0.8/km
If you are not happy with your order, please return your cake/sweets to me for inspection. A partial or full refund can only be considered after this is completed.
By contacting or ordering from Floury Hands you automatically accept the terms and conditions listed above.