Info

Floury Hands Sugar Art Studio – Leiden
Druckerstraat 1a, 2312VB Leiden
KVK: 69659923
registered since October 2017

Floury Hands is a one person business (eenmanszaak) operating from home. Visit for pick up or cake tasting is only possible by appointment.

Please message me to book an appointment or to order a cake/sweets. Only written orders are accepted.

Allergies

Nut-free options: cakes, cupcakes, cookies
Gluten-free options: cakes, cupcakes, macarons
Dairy free options: cupcakes
Egg free options: –
Sugar free options: cupcakes
Please keep in mind that I use all allergens in my kitchen, therefore cross-contamination is possible. I recommend going specifically to an allergen-free bakery if you have serious allergies.

Prices

Every order is different, therefore there are no “catalogue” prices. Prices always depend on flavour, design and size. Please always message me to get a quote.

Minimum orders

There is a minimum order amount for all kind of sweets.

Cake: minimum 10 slices
Cupcakes: minimum 12 cupcakes
Mini cupcakes: minimum 24 cupcakes
Macarons: minimum 20 macarons
Cookies: minimum 12 cookies

Payment

Birthday cakes/orders: no booking deposit, full payment is required up to 4 days prior to the event

Special cakes, bigger orders and wedding cakes/orders: To secure your booking I require a 20% non-refundable deposit which is part of the final price. Moving your date is possible only if I am available on the new date. In case of a date change, the deposit is still withheld as part of the payment. Full payment is required 14 days prior to the event.

Payment is possible only via transfer. In some specific cases I accept last minute payments (cash or card).

You will find the bank details on the invoice sent to you by email.

Cancellation

Birthday cakes/orders:

4 days prior to the event date – 100% refund of the full amount.
2 days prior to the event date – 50% refund of the full amount. Less than 2 full days prior to the event date – no refund can be offered.

Special cakes, bigger orders and wedding cakes/orders:

Cancellation before 14 days prior to the event – deposit is non-refundable, but any other prior payments will be refunded
In case of cancellation within 14 days prior to the event, a refund is no longer possible.

In case Floury Hands has to cancel your order for any particular reason due to health, family or other situations, a full refund will be provided and I will try my best to find another baker for your party.

Delivery/pick-up

To arrange a pick-up, please contact me regarding the exact date/time. The address is Druckerstraat 1a, 2312VB Leiden (on the corner). Please keep in mind that this is my private home. I am not there all the time and, when I am, my baby may be having a nap (I will leave a note on the door if this is the case). 😉
To pick up your order, you can pull up on the pavement in front of our house. If you are coming for a longer appointment (eg. a wedding cake tasting), you can park on the Oude Vest (paid parking).

Driving with a cake or cupcakes: I secure all my cakes for transportation, but please follow these instructions. Do not place the cake on a seat or give the cake to someone to hold. Place the cake either on the floor in front of the seats or in the boot to ensure the cake is on a flat surface. Please drive carefully. No sudden braking or fast turns. If anything should happen to the cake during delivery, please message me immediately with photos, so that we can find a solution for fixing it.

Please do not pick up your order by bike or bakfiets, as I cannot take responsibility for any issues that may occur during transportation.

Delivery is possible for an additional price.
Birthday cakes/orders: €10 + €0,6/km
Special cakes, bigger orders and wedding cakes/orders: €15 + €0.8/km

Refund

If you are not happy with your order, please return your cake/sweets to me for inspection. A partial or full refund can only be considered after this is completed.

 

By ordering from Floury Hands you automatically accept the terms and conditions listed above.